Transformed customer service operations with AI-powered knowledge management, achieving significant improvements in first call resolution and customer satisfaction.
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Revolutionized claims processing with end-to-end automation, reducing processing time and improving fraud detection while enhancing customer experience.
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Enhanced customer satisfaction in the remittance market through comprehensive people, process, and technology improvements, achieving significant DSAT reduction.
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Modernized national crime tracking system with AI-powered investigation platform, achieving significant improvements in data retrieval and investigation closure rates.
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