Leading US Travel Company
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Agents and back-office teams struggled with slow, inefficient knowledge base search, leading to delays, low FCR (First Call Resolution), and reduced customer satisfaction.
We implemented AgentAssist (Generative AI) to automate query analysis and deliver precise, context-aware responses, minimizing manual search.
Intelligent knowledge base search with natural language processing
Understanding customer context for better responses
Streamlined processes for faster resolution
First Call Resolution rate significantly improved
Customer wait times dramatically decreased
After Call Work time reduced significantly
Customer satisfaction scores increased
Leading US Travel Company
Travel & Tourism
AgentAssist (Generative AI)
6 months
SwiftTransformation.AI