Leading US Insurance Company

The Challenge

Manual, inefficient FNOL (First Notice of Loss) process led to delays, bad debts, and poor experiences for policyholders and claims handlers.

Key Issues

Manual FNOL processing
Delayed claims processing
High operational costs
Poor customer experience
Fraudulent claims

Business Impact

Increased processing time
Higher operational costs
Customer dissatisfaction
Loss of market share
Regulatory compliance issues

Our Approach

E2E self-serve Claims STP using AI/NLP/CV, workflow automation, and digital levers for business efficiency and user experience.

AI-Powered Processing

Automated claims processing with intelligent decision making

Computer Vision

Automated damage assessment and documentation

Fraud Detection

Advanced algorithms to identify suspicious claims

Outcomes & Results

~40%

Claims STP

Straight Through Processing rate achieved

~45%

Efficiency Gain

Overall operational efficiency improved

~20%

Reduced Fraud

Fraudulent claims detection improved

~40%

Reduced AHT

Average Handling Time significantly reduced

Technology Implementation

AI & Machine Learning

Natural Language Processing (NLP)
Computer Vision for damage assessment
Predictive analytics for fraud detection
Intelligent document processing

Automation & Integration

Workflow automation
API integration with legacy systems
Real-time data processing
Automated decision making

Case Study Summary

Client

Leading US Insurance Company

Industry

Insurance

Solution

E2E Claims Automation Platform

Timeline

8 months

Key Technologies

AI & Machine Learning
Computer Vision
Natural Language Processing
Workflow Automation
Fraud Detection

Get Similar Results

The Challenge

Key Issues

Business Impact

Our Approach

AI-Powered Processing

Computer Vision

Fraud Detection

Outcomes & Results

~40%

Claims STP

~45%

Efficiency Gain

~20%

Reduced Fraud

~40%

Reduced AHT

Technology Implementation

AI & Machine Learning

Automation & Integration

Case Study Summary

Client

Industry

Solution

Timeline

Key Technologies

Get In Touch

Popular Link

Our Services